Terms & Conditions

In these Terms and Conditions, the following terms carry the meanings assigned to them below, unless context requires otherwise:

• "Agreement" — These Terms and Conditions, together with any engagement letter or service proposal agreed between the parties.
• "Service" — The business consulting and advisory services described on this website and as further set out in any engagement documentation issued by Cendana Counsel.
• "We / Us / Our" — Cendana Counsel, operating from Suite 18-1, Kenanga Tower, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
• "You / Client" — Any individual, company, or organisation that engages or seeks to engage Cendana Counsel for advisory services.
• "Deliverable" — Any written report, framework document, or output produced by Cendana Counsel as part of a service engagement.
• "Confidential Information" — Any non-public information disclosed by either party in the course of an engagement.
• "Engagement Period" — The duration of a specific service, as set out in the relevant service description or agreement.

By submitting an enquiry through this website, entering into correspondence with us, or signing an engagement letter, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

These terms apply to all individuals and entities that engage with Cendana Counsel. You must be at least 18 years of age and have the legal capacity to enter into binding agreements in your jurisdiction.

If you are acting on behalf of an organisation, you represent that you have the authority to bind that organisation to this Agreement.

Cendana Counsel provides business consulting and advisory services to established organisations in Malaysia. Our current service offerings include:

• Professional Services Firm Advisory — Specialised consultation for legal practices, accounting firms, and consulting companies. Duration: nine to twelve weeks.
• Trusted Advisor Network Consultation — Advisory engagement examining professional advisor relationships. Duration: seven to nine weeks.
• Long-Term Client Relationship Strategy — Consulting for businesses with substantial client relationships. Duration: six to eight weeks.

All service durations are indicative. Actual timelines may vary depending on the complexity of the engagement and the availability of relevant information from the client.

Services are delivered primarily in Malaysia. Engagements with organisations operating outside Malaysia may be considered on a case-by-case basis.

You agree to engage with Cendana Counsel in a manner that supports a productive and professional working relationship. Specifically, you agree to:

• Provide accurate and complete information relevant to the engagement in a timely manner.
• Make available the key personnel or stakeholders whose participation is reasonably required for the engagement to proceed.
• Review and provide feedback on materials shared by Cendana Counsel within agreed timeframes.
• Use all deliverables and outputs only for the purposes for which they were prepared.
• Not share, resell, or distribute our deliverables to third parties without prior written consent.
• Maintain the confidentiality of any proprietary methodologies, frameworks, or approaches disclosed during the engagement.

You agree not to use this website or our services for any purpose that is unlawful, misleading, or contrary to these Terms.

All content on this website — including text, design elements, methodologies described, and visual assets — is the intellectual property of Cendana Counsel unless otherwise stated.

Deliverables produced during an engagement are prepared for the client's internal use. Upon full payment of fees, the client receives a non-exclusive, non-transferable licence to use those deliverables for their stated purpose within their own organisation.

The underlying methodologies, frameworks, and intellectual approach that Cendana Counsel applies remain our property at all times, regardless of how they are reflected in client-facing outputs.

You may not reproduce, publish, or commercially exploit any part of this website or our deliverables without our prior written consent.

All fees are quoted and invoiced in Malaysian Ringgit (MYR). Our current service fees are as set out in the service descriptions on this website:

• Professional Services Firm Advisory — MYR 3,290
• Trusted Advisor Network Consultation — MYR 1,820
• Long-Term Client Relationship Strategy — MYR 540

Payment terms will be set out in the engagement letter. Typically, a portion of the fee is payable upon commencement and the remainder upon completion, though alternative arrangements may be agreed in writing.

Accepted payment methods will be communicated upon engagement confirmation. Cendana Counsel reserves the right to pause or conclude an engagement where fees remain outstanding beyond agreed payment dates.

All fees are exclusive of any applicable taxes. Clients are responsible for any taxes arising from their side of the engagement in accordance with Malaysian tax law.

Refund requests are considered on their individual circumstances. Where an engagement has commenced and work has been performed, fees for completed phases are generally not refundable. We approach such situations with fairness and will discuss any concerns directly.

Each engagement will be governed by an agreed scope set out in a written engagement letter or service proposal. The scope describes the focus of the work, the deliverables to be produced, and the indicative timeline.

Any material change in scope requested by the client may require an adjustment to the timeline or fees. Such changes will be discussed and agreed in writing before additional work commences.

Cendana Counsel will maintain confidentiality regarding all client information obtained during an engagement and will not disclose it to third parties without the client's consent, except as required by law.

Where stakeholder conversations are part of the engagement, all participants will be treated with care and professionalism. Information shared in such conversations will be used solely for the purposes of the engagement.

Cendana Counsel provides business advisory services with care and considered judgment. However, we cannot and do not warrant that any particular business outcome will result from our engagement.

Our advice and deliverables are based on the information available to us at the time of the engagement. Business circumstances change, and our outputs should be understood within the context in which they were prepared.

Nothing in our services constitutes legal, financial, regulatory, or investment advice. Clients should seek qualified professional advice in those areas as appropriate.

This website and its content are provided in good faith for informational purposes. While we take care to ensure accuracy, we make no representations about the completeness or current applicability of website content.

To the fullest extent permitted by Malaysian law, Cendana Counsel's total liability arising from or in connection with any engagement shall not exceed the fees paid by the client for the relevant service.

We shall not be liable for any indirect, consequential, or special loss or damage arising from or connected with our services, including but not limited to loss of profit, loss of business, or reputational harm.

Nothing in these Terms excludes liability for fraud, gross negligence, or any other liability that cannot be lawfully limited or excluded.

Force majeure events — including but not limited to natural disasters, civil unrest, or circumstances beyond our reasonable control — may affect our ability to fulfil an engagement within agreed timelines without giving rise to liability.

You agree to indemnify and hold harmless Cendana Counsel, its principals, and associates from any claims, losses, damages, or expenses (including reasonable legal costs) arising from:

• Your breach of these Terms and Conditions;
• Your use of our deliverables in a manner inconsistent with their intended purpose or outside the scope of the licence granted;
• Any inaccurate or incomplete information you provide to us during an engagement that leads to a claim against Cendana Counsel.

Either party may terminate an engagement by providing written notice if the other party materially breaches this Agreement and fails to remedy the breach within fourteen (14) days of written notice.

Cendana Counsel may also conclude an engagement where fees remain overdue beyond a reasonable period, or where conditions arise that make continued engagement impractical or inappropriate.

Where termination occurs, the client remains responsible for fees corresponding to work performed up to the date of termination. Fees for work not yet commenced will not ordinarily be charged.

Obligations relating to confidentiality, intellectual property, and indemnification survive the termination of any engagement.

These Terms are governed by and construed in accordance with the laws of Malaysia. The parties agree to submit to the non-exclusive jurisdiction of the courts of Malaysia.

In the event of any dispute or disagreement arising from an engagement, both parties agree to first seek resolution through direct, good-faith discussion. We will make reasonable efforts to understand the concern and work toward a mutually agreeable outcome.

Where direct discussion does not resolve the matter, the parties may consider mediation through an agreed neutral party before resorting to formal legal proceedings.

Relevant consumer protection provisions under Malaysian law, including those arising under the Consumer Protection Act 1999 where applicable, are not displaced by these Terms.

Entire Agreement. These Terms, together with any applicable engagement letter, constitute the entire agreement between you and Cendana Counsel with respect to the subject matter hereof.

Severability. If any provision of these Terms is found to be unenforceable or invalid, it shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force.

Waiver. Failure to enforce any provision of these Terms on any occasion shall not constitute a waiver of our right to enforce it on any other occasion.

Assignment. You may not assign your rights or obligations under this Agreement without our prior written consent. Cendana Counsel may assign or novate this Agreement in connection with a restructure or transfer of our business.

Notices. Formal notices under this Agreement should be directed to [email protected] or to our registered address.

We may update these Terms from time to time to reflect changes in our services, legal requirements, or operational practice. When material changes are made, we will update the "Last Updated" date at the top of this page.

Where an active engagement is in progress, any changes to Terms will not affect the conditions that applied when that engagement commenced.

We encourage you to review these Terms periodically. Continued use of our website or services following the posting of updated Terms constitutes your acceptance of those changes.